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Guests, not patients.

What if crisis care felt a little different?

In this episode, we speak with Danny, Centre Manager of Neami’s Urgent Mental Health Care Centre in Adelaide, about a different approach to supporting people experiencing mental health crisis.
At the centre, people are welcomed as guests, not patients or clients. We explore what this means in practice, from peer support and a philosophy of “care, not treatment” to a calm, lounge room-like environment where guests are recognised as the experts in their own lives.
Danny shares what happens when someone walks through the door, why the centre prioritises safety over surveillance, and how small shifts in language, environment and relationships can transform the experience of crisis.

Mixed-media photo of a reddish sunset over water

Just Listening

In this episode, Matt Ball shares personal stories of hearing voices, spiritual searching, grief, and parenthood, reflecting on how these are all part of being human. We explore why some experiences are labelled acceptable and others not, and consider how all can be meaningful responses to life. We also hear about Just Listening, an approach centred on being present with someone without judgement or trying to fix. At its core, this episode is about the power of being heard just as you are.

Power to Our Journeys

What is narrative therapy, and how did it begin? We’re joined by David Denborough, who shares the history of narrative practices, the difference it’s made in people’s lives, and the story of a beautiful group called Power to Our Journeys.

Psychosis as a Soul Process?

Emma Goude shares her experience of psychosis as a “soul process,” and what it’s meant for her to make sense of it in her own way.

Healing through connection

We sit down with Shibs, a proud Wulgurukaba, Gunggandji Woman, Lived Experience worker, and passionate advocate for proactive changes for Aboriginal and Torres Strait Islander peoples accessing mental health services. With warmth and honesty, she shares her journey of navigating identity, living with chronic pain, and the healing that comes from reconnecting with culture and traditional practices.

Do the voices have roots?

Jane shares her experience of hearing voices and what it was like to enter the mental health system for the first time.

Not Broken

In this episode, we speak with critical psychiatrist, Jon Jureidini about what it really means to be “not broken.” We explore why psychiatry often looks for simple solutions to complicated problems, how diagnosis can both help and harm, and what it looks like to support someone through tough times instead of shutting those feelings down. This episode is a reminder that not every hard experience is a medical problem—and it doesn’t mean we’re broken.

Tūrangawaewae: A Place to Stand

In this episode, Hayley shares her story of resilience, living through abuse, depression, and misdiagnosis. She reflects on what it means to re-write your story, and how nursing has become her tūrangawaewae — a place where she feels grounded and connected to something bigger than herself.

Conversations with emotions

This conversation with Siswella explores what it was like to lose her memories after intensive ECT and begin again. They reflect on how they found meaning through peer work, the impact of genuine support, and the importance of trusting your intuition.